Reach out and touch someone

HSBC's motto, "The world's local bank" is turning out to be more appropriate than I might have wished.  For the last two weeks, I've been trying to open a simple business account for a limited company that I run at a city-centre branch of the bank.  The bank doesn't give phone numbers for its staff or branches.  The result is that every time that either they or I have a query, we have to go through the HSBC call centre, rather than contacting the business manager directly, meaning that I'll get a call back the next day, if I'm lucky.  To get any response, I have to take a ten minute tube journey and walk in to seek out the individual concerned in person.  The world is flat? Not with HSBC.